Bm96 is fully committed to protecting the personal information of every trusted member using our platform. Find out clearly how your data is collected, used, and protected in accordance with the highest industry standards.
Privacy is more than a promise on paper. At bm96, member personal data protection is implemented in practice through six key approaches you can count on every day.
All your personal data and financial transactions are protected with 256-bit SSL encryption — the same technology used by leading banking institutions in Malaysia. Your data remains secure at all times as it travels between your device and bm96's servers.
Bm96 has never sold, rented, or lent your personal data to any third-party company for marketing purposes. Your data belongs to you, and we respect your privacy fully without any compromise.
All of bm96's data management practices fully comply with Malaysia's Personal Data Protection Act 2010 (PDPA). We conduct regular privacy audits to ensure our compliance standards remain current and meet all applicable legal requirements.
Only specifically authorised bm96 staff may access member personal data, and only for legitimate operational purposes such as transaction processing and customer support. All access is recorded and periodically audited.
As a bm96 member, you have the full right to access, correct, restrict the use of, or request deletion of your personal data at any time. Requests will be processed within 14 business days at no additional charge.
You can choose the types of communications you wish to receive from bm96 — whether promotional emails, in-app notifications, or SMS messages — and have the right to unsubscribe at any time through your account settings.
This Privacy Policy explains in detail how bm96 — operating through the domain bm96.win — collecting, processing, storing, and protecting your personal information as a member of our online casino platform. This document is written in clear, easy-to-understand language so you can make informed decisions about your privacy before using the bm96 platform.
We understand that your trust is our most valuable asset. That is why bm96 takes every aspect of member personal data protection seriously and is committed to remaining transparent about our data management practices. This policy applies to all users who access bm96.win, use the bm96 mobile app, or interact with any services provided by bm96.
Important: By registering an account or continuing to use the bm96 platform, you are deemed to have read, understood, and agreed to this Privacy Policy. If you do not agree with any part of this policy, please discontinue use of the platform and contact our team for further assistance.
This Privacy Policy should be read together with Terms and Conditions and bm96's Responsible Gaming Policy for a complete picture of the rights and responsibilities of both parties in this relationship.
Bm96 collects various types of information from members to ensure the platform operates safely, fairly, and efficiently. The following are the main categories of information we collect:
Registration & Identity Information:
Financial & Transaction Information:
Platform Usage Information:
Note: Sensitive information such as credit/debit card numbers is processed directly by licensed payment providers and is never stored on bm96 servers. This ensures the highest level of security for your financial data.
Every piece of information collected by bm96 has a clear and legitimate purpose. We do not use your data for any purpose beyond the scope stated here. Below is a summary table outlining the types of data and their intended uses:
| Data Type | Purpose of Use | Legal Basis |
|---|---|---|
| Identity information | Account verification, KYC, fraud prevention | Legal obligations |
| Financial data | Deposit & withdrawal processing | Contract performance |
| Game History | Account management, responsible gaming | Legitimate interest |
| Technical data | Platform security, fraud detection | Legitimate interest |
| Communication information | Customer support and important notifications | Contract performance |
| User preferences | Personalise experience, promotional recommendations | Member consent |
Specifically, bm96 uses your data to ensure a better and safer gaming experience. Our system analyzes usage patterns to detect any suspicious activity early, protecting your account from unauthorized access and ensuring your financial transactions are processed accurately and promptly. Additionally, game history data is used for bm96's responsible gaming program, helping us identify members who may need support and assistance at the right time.
The bm96.win website and bm96 mobile app use cookies and similar tracking technologies to enhance user experience, analyse platform performance and ensure security functions work correctly. The following are the types of cookies we use:
Cookie Controls You can manage and delete cookies through your web browser settings at any time. Please note, however, that disabling essential cookies may affect the functionality and security of your experience on the bm96 platform.
Bm96 does not use third-party tracking cookies for retargeting purposes that track your activity on other websites outside the bm96 ecosystem. Your browsing privacy outside our platform is entirely your own.
Bm96 does not sell, rent, or disclose your personal data to third parties for commercial purposes. However, there are limited situations where bm96 needs to share your information with certain parties to ensure the platform functions properly and complies with applicable laws:
All third parties involved in processing bm96 member data are contractually bound to maintain data protection standards equal to or higher than those practiced by bm96 itself. We conduct regular due diligence reviews on all our data partners.
Bm96 continuously invests in the latest security infrastructure to ensure members' personal and financial data is always protected at the highest level. Key security measures we implement include:
Shared Responsibility: While bm96 implements the highest security measures, the safety of your account also depends on your own actions. Make sure you use a strong and unique password, do not share your login credentials with anyone, and always log out after using the platform — especially on shared devices.
In the event of any data security breach affecting your personal information, bm96 will notify you within 72 hours of becoming aware of it, in line with industry best practices and applicable legal requirements.
Bm96 retains members' personal data only for as long as it is needed for the purposes stated in this Privacy Policy, or for as long as required by applicable Malaysian laws and regulations. General retention period guidelines are as follows:
Upon expiry of the relevant retention period, your data will be securely deleted or anonymized in accordance with bm96's standard procedures, ensuring it cannot be recovered or misused by any party.
As a bm96 member and data subject under Malaysia's PDPA, you have various rights regarding your personal data that bm96 is committed to respecting and facilitating:
Request a copy of all personal data we hold about you in a readable format.
Update or correct any inaccurate or incomplete information in your bm96 records.
Request deletion of your personal data when there is no longer a legitimate reason to retain it.
Object to the processing of your data for specific purposes such as direct marketing at any time.
Receive your data in a structured, portable format that can be transferred to another platform upon request.
Request that bm96 restrict how your data is processed under certain circumstances permitted by law.
To exercise any of the above rights, contact the bm96 privacy team via email at [email protected] or through the live chat function on the platform. Requests will be processed within 14 business days. For complex cases, this period may be extended to up to 30 days, with notification to you.
The bm96 platform may contain references to third-party service providers such as payment providers and gaming platforms. Each of these service providers operates its own privacy policy separate from bm96. bm96 is not responsible for the privacy practices of any third party and encourages you to read their privacy policies before providing any personal information.
Third-party service integrations within the bm96 platform are solely intended to enhance your gaming experience. All data exchanges with third parties are conducted through secure, encrypted channels, and only the minimum necessary information is shared for the stated purposes.
Bm96 reserves the right to update or modify this Privacy Policy at any time to reflect changes in our data practices, the latest legal requirements, or service improvements. Any significant changes will be communicated to members via their registered email or in-platform notification at least 7 days before the changes take effect.
Latest Version: The latest update date of bm96's Privacy Policy is always displayed at the top of this page. We encourage you to review this page periodically, especially after receiving a change notification from bm96.
Continued use of the bm96 platform after any Privacy Policy changes take effect is considered full acceptance of the updated privacy terms. If you do not agree with the changes, you have the right to close your account and stop using the platform.
If you have any questions, concerns, or complaints regarding bm96's Privacy Policy or how we handle your personal data, our Data Protection Officer team is ready to assist through the following channels:
Bm96 is committed to responding to all privacy-related inquiries within 2 business days. For serious complaints or those involving a data breach, we prioritize a response within 24 hours. If you are not satisfied with bm96's response, you have the right to lodge a complaint with the Department of Personal Data Protection Malaysia or the relevant authority.
Your privacy is guaranteed. Our platform is fully encrypted and trusted by hundreds of thousands of Malaysia members. Register now and enjoy a safe, fair and exciting online casino experience.