Terms and Conditions of Use bm96 Platform

Welcome to bm96, an online casino platform operating under the domain bm96.win. This Terms and Conditions document constitutes a legally binding agreement between you as the user and bm96 as the platform operator. These terms govern all aspects of platform usage, including account registration, use of services, financial transactions, and any interaction with the bm96 platform.

By accessing bm96.win, downloading the bm96 mobile app, registering an account, or using any services provided by bm96, you are automatically deemed to have read, understood, and agreed to be bound by all terms and conditions set out in this document, including bm96's Privacy Policy and Responsible Gaming Policy.

Bm96 reserves the right to amend, update, or replace any part of these terms at any time without prior notice. It is your responsibility to review these terms periodically to ensure you are aware of the latest changes in effect.

To use the bm96 platform, you must meet all of the following eligibility requirements at all times:

• Be at least 18 years old on the date of registration and while using the platform.
• Be located in a geographic region where use of the bm96 platform is legal and permitted under local law.
• There are no legal prohibitions or restrictions preventing you from participating in online gambling activities.
• Not having had an account previously closed or suspended by bm96 due to prior terms violations.
• Not registering in the capacity of a representative, agent, or third-party intermediary without written authorization from bm96.
• Not experiencing problem gambling or currently undergoing recovery from gambling addiction.

Bm96 reserves the right to conduct eligibility checks at any time and to request supporting documentation such as a national ID, passport, or other relevant documents to verify compliance with these eligibility requirements.

Each user is only permitted to register and maintain one account only at bm96. Multiple account registrations by the same individual — whether using different names, email addresses, phone numbers, or payment methods — are strictly prohibited and constitute a serious violation of these terms.

During registration, you are required to:

• Providing your full name exactly as it appears on your official identification document.
• Using an active email address accessible only by you.
• Providing a valid and active Malaysian mobile number registered in your name.
• Setting a strong and unique password that is not used on any other platform.
• Confirming that all information provided is true, accurate, and up to date.

The KYC (Know Your Customer) process is mandatory before any withdrawal is processed. You are required to submit a clear copy of your identity card or passport, proof of current address, and any additional documents requested by the bm96 compliance team. The verification process is typically completed within 24 working hours.

You are fully responsible for ensuring your account information is kept up to date. Any losses arising from inaccurate or outdated account information are entirely your own responsibility.

Bm96 offers a variety of deposit and withdrawal methods suited for users in Malaysia, including FPX, direct bank transfer, Touch 'n Go eWallet, GrabPay, Boost, and cryptocurrency. All transactions are processed through secure, encrypted channels.

Deposit Terms:

• The minimum deposit amount is as stated on the bm96 platform's Deposit page.
• All deposits must be made from a payment method registered in the member's own name — third-party deposits are not accepted.
• Bm96 does not deduct any processing fees for deposits; however, some payment providers may impose their own charges.
• Deposits credited to an account may not be reversed except on grounds agreed upon by bm96.

Withdrawal Terms:

• Withdrawals are processed only to the same payment method used for the deposit, or to a verified bank account registered in the member's name.
• A completed KYC verification is an absolute prerequisite before any withdrawal is approved.
• Bm96 aims to process all withdrawals within 15 minutes to 24 business hours, depending on the chosen payment method.
• Bm96 reserves the right to delay or withhold withdrawals pending investigation if any suspicious activity is detected on an account.
• Any withdrawal attempt exceeding the set limit requires additional verification.

Bm96 offers a wide range of bonuses and promotions for both new and existing members. All bonuses are subject to the specific terms and conditions stated on the relevant promotions page. The general conditions applicable to all bm96 bonuses are as follows:

• Each bonus has a wagering requirement that must be met before winnings can be withdrawn. The wagering requirement is expressed as a multiple of the bonus amount received.
• Bonuses may only be used on eligible games as specified in the relevant promotion terms.
• Each member is eligible to claim each type of bonus once only, unless otherwise stated.
• Bm96 reserves the right to revoke bonuses or void winnings if any attempt to abuse the bonus system is detected.
• Bonuses may not be transferred to another member or directly exchanged for cash.
• Bm96 reserves the right to modify, suspend, or terminate any promotion at any time without prior notice.

Any attempt to manipulate or abuse the bm96 bonus system — including but not limited to match betting, use of multiple accounts, or coordination between players — will result in immediate account closure and forfeiture of all associated balances and wins.

All games offered on the bm96 platform — including Live Casino, video slots, bingo, roulette, blackjack, and other table games — are subject to their respective specific rules available on the relevant game pages. General rules applicable to all games are as follows:

• All games use an independently certified RNG (Random Number Generator) system to ensure fairness and transparency.
• The outcome of completed games is final and cannot be disputed unless there is clear evidence of a technical system failure.
• In the event of a technical disruption or internet disconnection during gameplay, bm96 will use system records to determine a fair outcome.
• Bm96 reserves the right to void or cancel any game in the event of a technical malfunction that affects the integrity of the game.
• The use of any automation software, bots, or unauthorized assistance tools for gameplay is strictly prohibited.

In the event of a discrepancy between the mobile and desktop versions of a game, the result recorded by the bm96 server shall be the definitive and binding outcome.

Bm96 is committed to maintaining a safe, respectful, and enjoyable gaming environment for all members. As such, the following conduct is strictly prohibited on the bm96 platform:

• Using offensive, insulting, threatening, or harassing language toward other players or bm96 staff.
• Sharing or selling account credentials to third parties.
• Using the bm96 platform for any illegal activities, including money laundering or fraud.
• Attempting to hack, attack, or disrupt the technical infrastructure of bm96.
• Spreading false or misleading information about bm96 or other players.
• Colluding with other players to gain an unfair advantage in any game.

Bm96 reserves the right to take appropriate action against any member found to be in violation of these conduct guidelines, including temporary suspension or permanent account closure.

Bm96 reserves the right to suspend or close any member account at any time, with or without prior notice, if:

• A member is found to have violated any part of these terms and conditions.
• There is suspicious or potentially fraudulent activity on the account.
• Registration information provided is found to be false or misleading.
• The account is involved in attempted money laundering or other illegal activities.
• A member registers multiple accounts without authorisation.
• Upon request from the relevant legal authorities.

Members may also voluntarily close their account at any time by contacting the bm96 support team. All eligible balances will be processed for withdrawal upon completion of verification, provided no transactions are currently under investigation.

Bm96 takes the privacy and security of members' personal data very seriously. The collection, processing, and storage of your personal data is carried out in accordance with the Malaysian Personal Data Protection Act 2010 (PDPA) and the bm96 Privacy Policy, which can be found at the Privacy Policy us.

Personal data collected by bm96 is used solely for the following purposes:

• Identity verification and KYC processes as required by law.
• Processing financial transactions and managing your account.
• Account-related communications, promotions, and service updates.
• Fraud prevention and platform security monitoring.
• Improving bm96 products and services based on user feedback.

Bm96 will not sell, rent, or share your personal data with third parties for marketing purposes without your consent, except where required by law or directed by a relevant authority.

To the extent permitted by Malaysian law, bm96 shall not be liable for any indirect, incidental, special, or consequential losses or damages arising from the use of or inability to use the bm96 platform, including but not limited to:

• Financial losses resulting from unfavourable game outcomes or wagering decisions.
• Service disruptions or system downtime beyond bm96's control.
• Losses resulting from unauthorised access to your account due to your own negligence.
• Damage caused by viruses or malware not originating from the bm96 system.
• Losses resulting from reliance on information obtained through the bm96 platform.

Bm96's maximum liability to you under any circumstances is limited to the amount of funds held in your bm96 account at the time of the incident giving rise to the claim.

Bm96 reserves the right to modify, update, or replace any part of these terms and conditions at any time at our sole discretion. Members will be notified of any significant changes via their registered email or in-platform notification at least 7 days before the changes take effect, except in emergencies requiring immediate action.

It is your responsibility to review this Terms and Conditions page periodically. The latest update date is always displayed at the top of this page. Continued use of the bm96 platform following any amendments to the terms constitutes full acceptance of the updated terms.

If you have any questions, concerns, or complaints regarding these bm96 Terms and Conditions, our team is ready to assist you through the following channels:

• Live Chat: Available 24/7 directly via the chat icon on the bm96 platform.
• Support Email: [email protected] — we aim to respond within 24 business hours.
• Telegram: Reach the official bm96 support agent via our Telegram channel.

For any issues related to responsible gaming, please refer to the Responsible Gaming us, or contact our dedicated support team who are trained to assist you. At bm96, we take every piece of feedback and every complaint seriously, and are committed to resolving all issues in a fair and transparent manner within a reasonable timeframe.